Assessing the Quality of Post-COVID Online Teaching for Higher Education Students in Pakistan
DOI:
https://doi.org/10.48112/aessr.v2i2.366Abstract
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From the global scholastic perspective, the most formidable challenge of Coronavirus (COVID-19) has been the closure of educational institutions and the shift to online learning platforms. Even in developing countries like Pakistan, where face-to-face teaching was generally the norm, an emergency move had to be made to online teaching in mid-March 2020. Considering that students are the most relevant stakeholders in this regard, the current study’s researchers employed a quantitative strategy to gauge the standpoints of Pakistani higher education students regarding the quality of online teaching. For the analysis, the Wilcoxon W test is used as a non-parametric statistical technique on a sample of 167 higher education students obtained through Non-Probability Purposive and Convenience Sampling. The instrument used for gathering the data was a “ServQual” instrument for measuring the service quality of online teaching. Responsiveness and web content are significant for below expectations at a 5 per cent significance level.
Keywords:
Expectations, Higher education, Online teaching, Pandemic, SERVQUALReferences
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