Outsourcing HR Activities

A Case of Service Sector Organizations in Pakistan

Authors

  • Fouzia Sheeraz (Ph.D) Department of Business Administration, Sir Syed University of Engineering and Technology, Karachi – Pakistan
  • Aziz Ahmed General Manager HR, Pakistan Institute of Living and Learning, Karachi – Pakistan https://orcid.org/0009-0004-2027-2203
  • Fatima Shahid Karachi University Business School, University of Karachi, Karachi – Pakistan
  • Waheed Akram Department of Business Administration, National University of Modern Languages (NUML) in Lahore – Pakistan
  • Talha Fehmi Department of Business Administration, Institute of Business Management (IoBM), Karachi – Pakistan

DOI:

https://doi.org/10.5281/zenodo.15221828

Abstract

Abstract Views: 566

This study aims to identify the factors that service sector organisations in Pakistan consider when determining the outsourcing of human resources (HR) activities and assessing future preparations for it. A quantitative research design was employed to collect and analyze data from HR managers currently working in service sector organizations in Pakistan. The findings reveal that factors such as experience, cost, quality level, specialization, and strategic focus significantly influence the decision to outsource HR activities. To enhance future organizational tendencies toward outsourcing HR processes, this study recommends clarifying that outsourcing does not equate to removing work from an organization; rather, it allows the organization to concentrate on its core business processes while gaining access to specialized services and knowledge, thereby illustrating the concept of outsourcing and how its advantages can be maximized.

Keywords:

HR activities, Level of quality, Service sector organizations, Strategic focus

Author Biographies

Fouzia Sheeraz (Ph.D),

She is an Assistant Professor at the Department of Business Administration, Sir Syed University of Engineering and Technology in Karachi – Pakistan. She obtained her Post-Doctorate in Business Administration from the University of Aveiro in Aveiro – Portugal.

Aziz Ahmed,

He is a General Manager HR, Pakistan Institute of Living and Learning in Karachi – Pakistan. He received his Master in Business Administration from University of Sindh in Jamshoro – Pakistan.

Fatima Shahid,

She is currently a Research Scholar at Karachi University Business School, University of Karachi in Karachi – Pakistan. She received her Master’s Degree in Business Administration from the University of Karachi in Karachi – Pakistan.

Waheed Akram,

He is a Research Scholar at the Department of Business Administration, National University of Modern Languages (NUML) in Lahore – Pakistan. He received his Master in Business Administration from the National University of Modern Languages (NUML) in Lahore – Pakistan.

Talha Fehmi,

He is a Research Scholar at the Department of Business Administration, Institute of Business Management (IoBM) in Karachi – Pakistan. He received his Master in Business Administration from the Institute of Business Management (IoBM) in Karachi – Pakistan.

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International Journal of Trends and Innovations in Business & Social Sciences

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Published

2025-03-31

How to Cite

Sheeraz, F., Ahmed, A., Shahid, F., Akram, W., & Fehmi, T. (2025). Outsourcing HR Activities: A Case of Service Sector Organizations in Pakistan. International Journal of Trends and Innovations in Business & Social Sciences, 3(1), 73–81. https://doi.org/10.5281/zenodo.15221828

Issue

Vol. 3 No. 1 (2025)

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Articles

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