Burnout to Breakthrough

Exploring Wellbeing as a Mediator and Emotional Intelligence as a Moderator in Job Performance Dynamics

Authors

  • Aziz Ahmed Department of Human Resources, Ishrat Husain Pakistan Institute of Living and Learning, Islamabad – Pakistan https://orcid.org/0009-0004-2027-2203
  • Ghulam Muhammad (Ph.D) Faculty of Business Administration, Muhammad Ali Jinnah University, Karachi – Pakistan
  • Shaharyar Sheikh Quality Enhancement Cell, Ziauddin University, Karachi – Pakistan https://orcid.org/0009-0003-0034-433X
  • Muhammad Adnan Fuzail Quality Enhancement Cell, Ziauddin University, Karachi – Pakistan https://orcid.org/0009-0003-5822-0890
  • Syed Noor Ali Shah Bukhari Department of Human Resources, Ishrat Husain Pakistan Institute of Living and Learning, Islamabad – Pakistan

DOI:

https://doi.org/10.5281/zenodo.15251775

Abstract

Abstract Views: 588

This study assessed the integrated model of employee job performance with burnout, well-being, and emotional intelligence within mediated and moderated contexts, employing the JD-R theoretical framework. The study included respondents from Pakistan's service industry, utilising a purposive sampling technique. Responses were collected through a closed-ended questionnaire, and data analysis was conducted using partial least squares path analysis. This study indicates a significant relationship between burnout and job performance, with well-being serving as a mediator. Emotional intelligence has shown no significant moderating influence; however, previous research indicates that emotional intelligence supports employees in managing pressure during critical times, thereby enhancing performance. The study demonstrated that workplace dynamics are highly interrelated, enabling managers to address burnout to enhance employee performance while ensuring adequate well-being throughout the organizational environment. While emotional intelligence did not serve as a moderator, it can favourably empower employees. Subsequently, managers can achieve sustained organizational success by implementing these insights and encouraging a workplace that prioritizes productivity and the human experience.

Keywords:

Burnout, Emotional intelligence, Employee performance, Employee wellbeing, Service industry

Author Biographies

Aziz Ahmed,

He is working at the Department of Human Resources, Ishrat Husain Pakistan Institute of Living and Learning in Islamabad – Pakistan. He received his Masters in Management Sciences from Muhammad Ali Jinnah University in Karachi – Pakistan.

Ghulam Muhammad (Ph.D),

He is an Assistant Professor at the Faculty of Business Administration, Muhammad Ali Jinnah University in Karachi – Pakistan. He obtained his Doctorate in HR from the Karachi Institute of Economics & Technology (KIET) in Karachi – Pakistan.

Shaharyar Sheikh,

He is holding an Administrative Position at the Quality Enhancement Cell, Ziauddin University in Karachi – Pakistan. He received his Masters in Management Sciences from the University of Karachi in Karachi – Pakistan.

Muhammad Adnan Fuzail,

He is holding an Administrative Position at the Quality Enhancement Cell, Ziauddin University in Karachi – Pakistan. He received his MPhil in Marketing & Supply Chain Management from Iqra Karachi in Karachi – Pakistan.

Syed Noor Ali Shah Bukhari,

He is working at the Department of Human Resources, Ishrat Husain Pakistan Institute of Living and Learning in Islamabad – Pakistan. He received his Masters in Management Sciences from Muhammad Ali Jinnah University in Karachi – Pakistan.

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Bulletin of Multidisciplinary Studies

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2025-04-01

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Ahmed, A., Muhammad, G. ., Sheikh, S., Fuzail, M. A., & Bukhari, S. N. A. S. (2025). Burnout to Breakthrough: Exploring Wellbeing as a Mediator and Emotional Intelligence as a Moderator in Job Performance Dynamics. Bulletin of Multidisciplinary Studies, 2(1), 11–21. https://doi.org/10.5281/zenodo.15251775

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Vol. 2 No. 1 (2025): January – March

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