The Examining the Consequence of Apparent Significance on User Consumption Intent in Live-Streaming Shopping

Authors

  • Syed Ali Nabeel Naqvi Department of Business Administration, Iqra University, Karachi – Pakistan
  • Farhan Arshad Department of Business Administration, SZABIST, Karachi – Pakistan
  • Sana Azher Department of Business Studies, Bahria University, Karachi – Pakistan
  • Muhammad Umair Khalid Department of Business Studies, Bahria University, Karachi – Pakistan
  • Shakeel Ahmed Department of Public Administration, University of Karachi, Karachi – Pakistan
  • Raheel Farooqi Department of Business Studies, Bahria University, Karachi – Pakistan

DOI:

https://doi.org/10.48112/tibss.v2i4.914

Abstract

Abstract Views: 450

This study investigates the influence of functional value, social value, perceived usefulness, and perceived ease of use on Purchase Intention (PI) within the E-Commerce industry in Karachi, Pakistan. Structural equation modelling was employed to analyse the data, and a purposive sampling technique was used to collect a sample of 385 participants, following the estimation method. The findings of this research indicate that functional value, social value, perceived usefulness, and perceived ease of use all substantially impact Purchase Intentions within the E-Commerce sector in Karachi, Pakistan. These results offer valuable insights for both online streamers and brands aiming to enhance their appeal to consumers. By emphasizing the unique qualities of their products, they can attract a wider consumer base and stimulate purchasing behaviours. Establishing a strong emotional bond between brands and consumers is a crucial strategy in this context. Furthermore, based on the results and findings, this study also presents practical and managerial implications, along with suggestions for future research directions.

Keywords:

Customer engagement, Live streaming shopping, Perceived ease of use, Perceived usefulness, Perceived value, Purchase intention

Author Biographies

Syed Ali Nabeel Naqvi,

He is a Research Scholar at the Department of Business Administration, Iqra University in Karachi – Pakistan. He obtained his Master's in Business Administration from Iqra University in Karachi – Pakistan.

Farhan Arshad,

He is a Research Scholar at the Department of Business Administration, SZABIST in Karachi – Pakistan. He obtained his Master's in Business Administration from Iqra University in Karachi – Pakistan.

Sana Azher,

She is a Lecturer at the Department of Business Studies, Bahria University in Karachi – Pakistan. She received her M.Phil. Degree in Business Management from the Bahria University in Karachi – Pakistan.

Muhammad Umair Khalid,

He is a Lecturer at the Department of Business Studies, Bahria University in Karachi – Pakistan. He received his M.Phil. Degree in Marketing from the Bahria University in Karachi – Pakistan.

Shakeel Ahmed,

He is a Research Scholar at the Department of Public Administration, University of Karachi in Karachi – Pakistan. He obtained his M.Phil. Degree in Management Sciences from Muhammad Ali Jinnah University in Karachi – Pakistan.

Raheel Farooqi,

He is a Lecturer at the Department of Business Studies, Bahria University in Karachi – Pakistan. He received his M.Phil. Degree in Business Administration from KASBIT in Karachi – Pakistan.

References

Agag, G., & El-Masry, A. A. (2016). Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust. Computers in Human Behavior, 60, 97-111. https://doi.org/10.1016/j.chb.2016.02.038

Ahmed, F., Qin, Y. J., & Martínez, L. (2019). Sustainable change management through employee readiness: Decision support system adoption in technology-intensive British e-businesses. Sustainability, 11(11), 2998. https://doi.org/10.3390/su11112998

Bazi, S., Filieri, R., & Gorton, M. (2020). Customers’ motivation to engage with luxury brands on social media. Journal of Business Research, 112, 223-235. https://doi.org/10.1016/j.jbusres.2020.02.032

Belk, R. (2020). Resurrecting marketing. AMS Review, 10, 168-171. https://doi.org/10.1007/s13162-020-00182-9

Childers, C. C., Lemon, L. L., & Hoy, M. G. (2019). # Sponsored# Ad: Agency perspective on influencer marketing campaigns. Journal of Current Issues & Research in Advertising, 40(3), 258-274. https://doi.org/10.1080/10641734.2018.1521113

Davis, F. D. (1986). A technology acceptance model for testing new end-user information systems: Theory and results. Doctoral Dissertation. Sloan School of Management, 291.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 319-340. https://doi.org/10.2307/249008

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. JMR, Journal of Marketing Research (pre-1986), 18(000003), 382. https://doi.org/10.1177/002224378101800313

Guritno, S., & Siringoringo, H. (2013). Perceived usefulness, ease of use, and attitude towards online shopping usefulness towards online airlines ticket purchase. Procedia-Social and Behavioral Sciences, 81, 212-216.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152. https://doi.org/10.2753/MTP1069-6679190202

Hilvert-Bruce, Z., Neill, J. T., Sjöblom, M., & Hamari, J. (2018). Social motivations of live-streaming viewer engagement on Twitch. Computers in Human Behavior, 84, 58-67. https://doi.org/10.1016/j.chb.2018.02.013

Ho, T. H., Tojib, D., & Tsarenko, Y. (2020). Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?. International Journal of Hospitality Management, 87, 102501. https://doi.org/10.1016/j.ijhm.2020.102501

Islam, M. A., & Daud, K. A. K. (2011). Factors that influence customers' buying intention on shopping online. International Journal of Marketing Studies, 3(1), 128.

Kim, K. H., & Park, D. B. (2017). Relationships among perceived value, satisfaction, and loyalty: Community-based ecotourism in Korea. Journal of Travel & Tourism Marketing, 34(2), 171-191. https://doi.org/10.1080/10548408.2016.1156609

Li, T., & Seaton, B. (2015). Emerging consumer orientation, ethical perceptions, and purchase intention in the counterfeit smartphone market in China. Journal of International Consumer Marketing, 27(1), 27-53. https://doi.org/10.1080/08961530.2014.967903

Nguyen, O. T. (2020). Factors affecting the intention to use digital banking in Vietnam. The Journal of Asian Finance, Economics and Business, 7(3), 303-310.

Oentario, Y., Harianto, A., & Irawati, J. (2017). Pengaruh Usefulness, Ease of Use, Risk Terhadap Intention To Buy Online Patisserie Melalui Consumer Attitude Berbasis Media Sosial di Surabaya. Jurnal Manajemen Pemasaran, 11(1), 16-25. https://repository.petra.ac.id/id/eprint/17847

Park, H. J., & Lin, L. M. (2020). The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement. Journal of Retailing and Consumer Services, 52, 101934. https://doi.org/10.1016/j.jretconser.2019.101934

Porter, C. E., & Donthu, N. (2006). Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics. Journal of Business Research, 59(9), 999-1007. https://doi.org/10.1016/j.jbusres.2006.06.003

Prentice, C., Wang, X., & Loureiro, S. M. C. (2019). The influence of brand experience and service quality on customer engagement. Journal of Retailing and Consumer Services, 50, 50-59. https://doi.org/10.1016/j.jretconser.2019.04.020

Selamat, M. A., & Windasari, N. A. (2021). Chatbot for SMEs: Integrating customer and business owner perspectives. Technology in Society, 66, 101685. https://doi.org/10.1016/j.techsoc.2021.101685

Shukla, P. (2012). The influence of value perceptions on luxury purchase intentions in developed and emerging markets. International Marketing Review, 29(6), 574-596. https://doi.org/10.1108/02651331211277955

Steenkamp, J. B. (2021). Building strong nation brands. International Marketing Review, 38(1), 6-18. https://doi.org/10.1108/IMR-10-2019-0253

Sun, H., & Zhang, P. (2006). Causal relationships between perceived enjoyment and perceived ease of use: An alternative approach. Journal of the Association for Information Systems, 7(1), 24.

Sun, H., Dai, Y. Y., Jeon, S. S., Wang, H., Shi, X., Sun, L., & Wang, Y. (2024). The impact of brand authenticity on brand attachment, brand loyalty, willingness to pay more, and forgiveness-For Chinese consumers of Korean cosmetic brands. Heliyon, 10(16). https://doi.org/10.1016/j.heliyon.2024.e36030

Tu, C. C., Fang, K., & Lin, C. Y. (2012). Perceived Ease of Use, Trust, and Satisfaction as Determinants of Loyalty in e-Auction Marketplace. Journal of Computers, 7(3), 645-652.

Wiedmann, K. P., Hennigs, N., & Siebels, A. (2007). Measuring consumers' luxury value perception: a cross-cultural framework. Academy of Marketing Science Review, 2007, 1.

Wiedmann, K. P., Hennigs, N., & Siebels, A. (2009). Value‐based segmentation of luxury consumption behavior. Psychology & Marketing, 26(7), 625-651.

Wilson, N. (2019). The impact of perceived usefulness and perceived ease-of-use toward repurchase intention in the Indonesian e-commerce industry. Jurnal Manajemen Indonesia, 19(3), 241-249. https://doi.org/10.25124/jmi.v19i3.2412

Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22. https://doi.org/10.1177/002224298805200302

Zhang, M., Guo, L., Hu, M., & Liu, W. (2017). Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation. International Journal of Information Management, 37(3), 229-240. https://doi.org/10.1016/j.ijinfomgt.2016.04.010

Zhu, D. S., O'Neal, G. S., Lee, Z. C., & Chen, Y. H. (2009, August). The effect of trust and perceived risk on consumers' online purchase intention. In 2009 International Conference on Computational Science and Engineering (Vol. 4, pp. 771-776). IEEE. https://doi.org/10.1109/CSE.2009.338

Published

2024-12-31

How to Cite

Naqvi, S. A. N., Arshad, F., Azher, S., Khalid, M. U., Ahmed, S., & Farooqi, R. (2024). The Examining the Consequence of Apparent Significance on User Consumption Intent in Live-Streaming Shopping. International Journal of Trends and Innovations in Business & Social Sciences, 2(4), 453–467. https://doi.org/10.48112/tibss.v2i4.914

Issue

Section

Articles

Similar Articles

1 2 3 4 > >> 

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)